Terms & Conditions

These terms were last changed on 20 November 2019. This cancellation policy and all other contents of these terms and conditions do not affect your statutory rights.

This website is owned and operated by:

Established and Sons Ltd.
7 Tilney Court
London, EC1V 9BQ, UK
Registered in England.
Company registration number 05253867.
VAT registration number GB 945 6780 79.

For customer services and enquiries, please contact us here.

1. How to place an order

Orders can be placed through our website. After you have placed an order with us, we will email you within two working days with an order confirmation and additional information relating to your order. Once you have received an order confirmation from us you will have entered into a purchase contract with us.

In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this. In this case you will not receive a confirmation email and therefore, there will be no contract between us.

Established & Sons reserves the right to cancel an order or transaction at any time, for any reason. Refusal of service is at the sole discretion of the company.

2. Delivery

We deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, Established & Sons cannot be held responsible and will not accept liability or provide compensation for any delays whether in our control or not.

Our products are quality-checked before dispatch to ensure they are in perfect condition. Please inspect your goods upon arrival and do not sign for them unless you are certain that they have arrived in good condition. If you are unable to check the contents on arrival please specify on the delivery note that you have inspected the box only (remark on its condition if possible) and please check goods within 24 hours. If you sign for the goods and they turn out to have been damaged, neither the transport company nor Established & Sons will assume liability.

In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. It is essential you keep the packaging until you are 100% satisfied with your order. If you wish to return your order for any reason we can only accept the products if returned in their original packaging. It also essential to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging.

Our standard delivery service is kerbside only. Where alternative delivery arrangements are requested by you, any additional costs incurred will be charged to the customer. Established & Sons may refuse to organise such alternative delivery arrangements and as a result cancel your order.

The customer is responsible for ensuring that access to the address is suitable for the goods ordered. For example, doorways should be large enough, ample space to manoeuvre the items through the property is required and parking should be available outside, for successful delivery. If in doubt, we recommend a full site survey is conducted prior to placing your order. Established & Sons will not be liable to pay for any additional charges or damages caused to your goods or property due to access restrictions.

Where the property access is restricted (e.g. second floor or higher, no lift or narrow stairwells) delivery could incur additional charges and the customer should notify us of all details when placing the order. Established & Sons will not accept cancellations on the grounds of access issues that were not declared at the time of placing your order. In case of deliveries failing due to the customer not having requested alternative appropriate delivery arrangements where standard delivery is not appropriate, any additional costs (e.g. to arrange for a new delivery or temporary storage) will be the customer’s responsibility.

Please be aware that although we expect our logistics partners to take every care when delivering your products, Established & Sons cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in process. It is your responsibility to take every care to cover any carpets or furniture and remove any valuables, including artwork, from the delivery area.

3. Cancellations

You can cancel your contract with us at any time up to 14 days after the day of delivery. If you wish to cancel your order you must contact us.

Any products returned should be unused and in their original packaging.

If you request to cancel your order we will issue you with further instructions how to return the goods to our warehouse in the United Kingdom or we will arrange collection of the goods from you.

Once the goods have arrived in our warehouse and have passed our return quality control procedure, we will refund to you the amount you paid for your goods minus the actual delivery and collection costs we incurred in relation to your order, subject to these costs never exceeding 20% of the goods purchased. Any delivery charges are non-refundable.

Established & Sons reserve the right to refuse a refund or to make only a partial refund if we find that the product has been returned to us in a condition that is unsuitable for resale.

Made-to-order products or customised items, such as upholstered chairs and sofas are not eligible for refunds unless they are proven to be faulty.

For security reasons, refunds are given by the same method that the original payment was made by.

4. Faulty Goods

We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order please contact us immediately. Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made, as it will invalidate the warranty.

Notification of damage to any products received must be given to Established & Sons in writing within 5 working days of delivery by providing Established & Sons with images of packaging and damages.

Established & Sons offers a 24-month warranty covering attested defects of manufacture and provided the buyer has been compliant with the agreed terms of supply including payment.

Any potential claims associated with shipping damage must be notified to the carrier in writing by recording damage details on the accompanying shipment documentation confirmed by the carrier's signature.

Any returns must be agreed in advance by Established & Sons and will only be accepted if products are returned in original packaging and unused.Upon receipt of the returned goods, Established & Sons will inspect them and subsequently refund you the purchase price paid or arrange for a replacement item to be delivered to you.

5. Artisan variations

The artisan technique used in our mouth-blown glass and hand-made ceramics collection creates unique pieces, some of which may feature characteristics of hand-crafted manufacturing (i.e. variations). Every effort is made to ensure colour matches, however Established & Sons cannot guarantee exact colour match for any product finishes, wood or fabric variances. Fabric and colour swatches are for reference only. Whilst every effort is made to ensure accurate representation of product colours, finishes and dimensions, Established & Sons reserve the right to alter these details without notice in compliance with its own production needs or technological changes.

6. Suitable use

Products are not suitable for outdoor use unless specifically stated. Certain products or fabrics are not recommended for use in public spaces or other high-intensity environments. Durability and mechanical strength of materials, joints and fixings may be compromised at client’s own risk if the product is placed within an unsuitable environment or misused. Please contact our customer service prior to placing any order if you have any doubts whether the product is suitable.

7. Images/display

We try to display our products as accurately as possible on our website. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown.

8. Disclaimer

Any typographical, clerical or other accidental errors or omissions on documentation or information issued by Established & Sons shall be subject to correction without liability on the part of Established & Sons. Established & Sons reserves the right to cancel any order if the customer has breached one or more of these Terms & Conditions or has been subjected to any insolvency procedure or if any amounts owed by the customer to Established & Sons become overdue or if unforeseen events arise that materially impact Established & Sons ability to execute the order as agreed with the customer (e.g. unexpected fluctuations in raw material availability). All lead times provided by Established & Sons (including all lead times provided in this price list) are estimates only and whilst Established & Sons will do its utmost to meet delivery dates, it shall not be under any liability whatsoever for delay in estimated delivery times or failure to deliver for any cause, or from any loss or damages that arise. Established & Sons will not be liable for any damages in the event that the customer has not complied with directions provided concerning the assembly of a product or for any damages arising from misuse or lack of maintenance and care of the delivered items. Established & Sons will not accept or pay for any invoice sent by third parties for repair of defective products. Established & Sons reserves the right to alter packaging dimensions or weights without prior notice.

9. Privacy Policy

For our privacy policy, please see Privacy Policy.

10. Applicable Law

The agreements regulated by these Terms & Conditions shall be governed by the laws of the United Kingdom and the customer agrees to submit to the exclusive jurisdiction of the UK courts.

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